How Communication Skills Are Used in Health and Social Care

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COMUNICATION IN HEALTH AND SOCIAL CARE

OANA ALEXANDRA NITICA
COMMUNICATION IN HEALTH AND SOCIAL CARE
OANA ALEXANDRA NITICA
AUGUST 12, 2013
LO1 BE ABLE TO EXPLORE HOW COMMUNICATION SKILLS ARE USED IN HEALTH AND SOCIAL CARE

psychology
* Is the study of human behavior, thought processes and emotions. * It can contribute to our understanding of ourselves and our relationship to other people.

THERE ARE FOUR APPROACHES THAT PSYCHOLOGY USE MOST OFTEN

* THE BEHAVIORAL approach looks at observed behavior
* THE COGNITIVE approach listens to the client
* THE HUMANISTIC approach listens to the client and gives the client choices * THE PSYCHODYNAMIC approach interprets what the person says and does

* Humanistic approach start from the assumption that every person has their own unique way of perceiving and understanding the world. * Using the humanistic approach as care workers our priority is understanding people based on individual personal impression, feelings and opinions. * We have to look at the service user behavior not only through our eyes as through the eyes of him/her. * To be able to help the service users using this approach we have to develop empathy. Unlike sympathy, where we feel sorry for someone, empathy require us to really listen to the other person, be in tune with their emotions and respect who they are. * Using humanistic approach we need to show unconditional positive regards and this means that we must accept all that the person thinks, fells without making judgments. This is the unconditional part. * We also must show a totally positive attitude and respect for the service user.  

* Some of the strengths of this approach include the focus on both positive nature of humankind and the free will associated with change. The humanistic approach can be applied to many situations in all care settings. * Adopt unconditional regard , empathy and a humanistic undertone in the work with service users. Sometimes a friendly tone is the main key in a case as most of the clients are seeking affection. * As a care worker when you choose to treat your client using the humanistic approach you must concentrate on the person rather than the problem, your therapy should provide ‘unconditional positive regard’ which entails being accepting and non-judgmental, that will give the person you are working with confidence to talk about their problems openly. * However, with the good always comes the bad, there are those who believe humanistic theory falls short in its ability to help people with sever personality or mental health issues. * It is complicated to innovate techniques for treatment and ways to measure the efficacy of these techniques. * The results are difficult or impossible to measure.

Example of case

Amy is 40 years old lady, she has abused a number of drugs including cocaine, heroin and marijuana since she was 18. 5 years ago she decided to take treatment and she has remained substance free. She got married to John. Last month she became symptomatic with AIDS. She has been HIV-positive for 5 years but had not developed any illnesses. Recently, she began to feel bad which led her into treatment. Amy is worried about her marriage and that her husband will be devastated by the news, she is afraid that is no longer strong enough to stay away from drugs. Uncertain of how she will keep on living, she is also terrified of dying. How would I, as a care worked helped Amy using the humanistic approach? Working as a care assistant for Amy, I would engage in reflective listening, accepting the client and her past, and clarifying her current situation and feelings.  As she developed trust in me, I would begin to emphasize her potential to make choices to become the person she wants to (and can) become.  If Amy began to feel guilt about her past , maybe I would demonstrate appreciation of her effort to accept that...
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